E-Gov Workflow Platform – Large-Scale QA in the Public Sector
QA Lead / Test Manager for a complex e-government platform
QA lead experience in a large-scale e-government program
Public sector delivery, team leadership, test strategy, automation, and release quality in one complex program.
8
QA team members led functionally
4
System domains covered
CI/CD
Automation anchored in Jenkins pipelines
Public Sector
E-government delivery in a highly regulated environment
A large-scale e-government platform for digital files and process handling in public administration. Within this complex program, I was responsible for planning, steering, and evolving the entire quality assurance setup, raising QA maturity both operationally and methodologically.
My role
QA Lead / Test Manager / IT Consultant
Tech Stack
Playwright · Jenkins · Jira · Xray
Challenge
The project ran in a highly complex public-sector environment with multiple clients, backend services, strong traceability requirements, and demanding release expectations. Quality had to be controlled not just through execution, but through team leadership, test strategy, defect management, and stakeholder reporting.
Solution
I built a structured test organization, led the QA team, and tightly connected test management, automation, and KPI-based reporting with engineering, project leadership, and client stakeholders. That turned quality into a controllable delivery capability instead of a reactive bottleneck shortly before releases.
Project context
- Further development of a complex e-government platform for digital files and administrative case workflows
- End-to-end QA responsibility across Web Client, Outlook Client, Admin Client, and backend services
- Delivery in a public-sector environment with high expectations around quality, security, and auditability
Project scope
- Functional leadership of a QA team of up to 8 people
- Setup and steering of the full test management process
- Creation of test concepts and test strategies
- Planning, prioritization, and execution of release and regression testing
- Ownership of the defect management process
- Support for government-side test activities plus workshops and training sessions
Key achievements
- Built a structured test organization inside a large e-government program
- Introduced and expanded Playwright-based test automation
- Integrated automated tests into Jenkins CI/CD pipelines
- Improved release stability through systematic quality steering
- Established test KPIs and reporting for leadership and stakeholders
- Reduced friction in defect management through clear processes and prioritization
